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Zendesk

• Viewing Your Zendesk Support Requests

Availability

• Availability

Reports

• Reports

Tracings

• Tracings

Contacts

• Management of companies and contact details

Create Bookings

• Itinerary tab for events
• Create group bookings (allotement)
• Create meeting bookings
• Activities
• Create Multi-Reservations from allotments
• Preparation time and dismantling time added for rooms

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Overview

• The Dashboard: Your Central Overview for All Booking and Performance Data
• Introduction to Segmentation – Merging Booking Types
• New version available
• Which roles can be assigned to individual employees?
• How many logins can I register?
• How can I test my own configuration settings?

See all 13 articles

Inventory / Setup

• Property Details
• City Tax
• Online Pick-up V2
• Can I edit or delete master data?
• What functions can I find through the Inventory menu item?

Meeting rooms

• How to create combination rooms?
• How do I limit the number of people?
• How do I match the seating icons to my CI?
• Can I link different service types to rooms?
• Where do I indicate prices?
• How do I indicate different seating options?

Hotel Rooms

• Where do I sort the images into the correct order?
• How many images can I upload per room?
• Where can I upload the pictures of the rooms?
• Can I make group bookings for rooms?
• How do I create hotel rooms?

Services

• Children Prices
• What are service categories?
• What are service types?
• How do i set the behaviour of several services in relation to each other?
• How do I link services with specific rooms?
• How do I create flat rates?

See all 7 articles

Pictures

• How do I sort the order of images?
• Do I have to upload images right away, or can I do that later?
• How many images can I upload per event room, room or service?
• What is the format of Hero images?
• Where do I upload images?

Documents / Document Templates

• Where do I store documents / templates?
• Which format should my documents have?
• Which documents / templates do I store?
• How to setup document templates
• How to setup and check my document templates?
• How do I change my stored documents?

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Function sheets

• Can I hide certain parts of the function sheet?
• How do I print the functions sheets?
• Where do I find function sheets?

Tags

• How do I delete tags I no longer want to use?
• Can I create new tags?
• What do I need tags for
• Do I have to create tags?

Corporate CI

• What resolution should my images have?

Technical Setup

• Integration of Pickup V2 on a Hotel Chain Website
• Standard HTML for Pick-up 2
• Integration of the configurator on your hotel website
• Mail sending setup SPF entry or via external mail server

Rates

• Can I define different rates on different days of the week?
• How do I hide or show rates?
• How do I link rates to rooms?