Mail sending setup SPF entry or via external mail server

Customice sends various e-mails to your customers, e.g. automatic inquiry and reservation confirmations via its own mail server.

Of course you don't want to send mails of the type absender@customice.de, but rather events@yourhotel.com.

To allow us to send mails from the customice cloud with a sender of your domain <yourhotel.com> and to prevent them from being marked as SPAM or ending up in the SPAM folder of your customers, you need to have your domain hoster make the following SPF record:

• Insert SPF record: v=spf1 include:spf.customice.de ~all
  or
• extend existing SPF record by include:spf.customice.de

Then all emails from customice will be sent properly on your behalf.

You can check the entries made by your hoster yourself e.g. at
https://www.spf-record.de/spf-lookup.

Here you should find such an entry or a similar one

In exceptional cases, customice may also send e-mails via your mail server, for example if your chain IT policies do not allow it otherwise.

In this case please contact customice support or your contact person in the implementation project and tell us the data of your mail server, basically these are

{"host": "mailhost.example.com", "tls": <true/false>, "tlsRequired": <true/false>, "user": "YOURUSER", "password": "YOURPASSWORD"}