New Features

General

Booking Management

• Booking List
  New filters for searching bookings with meeting rooms / with group allotments. An icon indicates when meeting rooms are included. A new filter allows users to find out-of-sync bookings.
• Security Check for Out-of-Sync Bookings
  Bookings without a corresponding representation in the PMS are marked and clearly identified in the Configurator. If required, individual data objects -reservations - can be re-synchronized.
• Schedule in Booking Management
  The schedule can now be maintained as a tab in Booking Management and automatically output in documents.
  https://support.customice.de/hc/en-us/articles/35076391726993-Itinerary-tab-for-events

Availability Display

• Optimizations to the availability display for better clarity and more flexible configuration.
• Availability Display: Closing Times Handling
  Closing times can be stored in the availability overview. Events that affect booking volume and/or pricing can also be stored.
  https://support.customice.de/hc/en-us/articles/37216791808145-Availability

Dashboard – Event Title for Tracings

• In the dashboard under Tracings, the event title is now displayed in addition to the task.
  https://support.customice.de/hc/en-us/articles/35545025402001-The-Dashboard-Your-Central-Overview-for-All-Booking-and-Performance-Data

Reports

• Reports can now be sent automatically by email.
• New filters, including customer, market segment, and others.
• Optimizations / various customer-specific improvements.
  https://support.customice.de/hc/en-us/articles/37029399995793-Reports

Configurator

• Service Options with Description
  Service options can now be configured with descriptions.
• Service Price Calculation
  Price calculation for services has been adjusted and optimized in line with overnight rates.
• Custom Headlines in the Configurator
  Headlines in the Configurator can now be maintained individually.
  https://support.customice.de/hc/en-us/articles/48102749487249-Configurator-Settings

Online Pickup Improvements

• Fully Configurable Feedback Page
  The entire feedback page can now be adjusted directly in HTML — including texts, buttons, and layout. This allows for individual customization beyond the previous header options.
• Optimizations in Online Pickup
  Optimizations have been made for payment processes, display, and new placeholder variables.
• Changing Occupancy and Adding Additional Guests
  Changing occupancy and adding additional guests is now possible / can be activated.
  https://support.customice.de/hc/en-us/articles/27189001189521-Online-Pick-up-V2

apaleo

Booking Management

• Handling of Blocks with customice Service Templates
  Service templates are now also taken into account during pickup from apaleo and are applied to and synchronized with the reservations.
  https://support.customice.de/hc/en-us/articles/48112089753745-Add-Service-Templates-to-a-Booking
• VAT Splitting
  Services with special posting information — VAT splitting — can now be correctly displayed and processed in quotes.
  https://support.customice.de/hc/en-us/articles/48110147948945-VAT-Splitting-Services
• Corporate Codes
  Codes can be stored on rates and blocks and are automatically included in the pickup.
  https://support.customice.de/hc/en-us/articles/48113100378385-Corporate-Codes-for-Blocks

MEWS

• Adjustments Due to the Limited MEWS Interface
  Fundamental changes were made to function calls due to the now limited MEWS interface — number of calls. Copying blocks and bookings had to be disabled.
• Performance for Allotment Bookings
  The speed for new allotment bookings has been significantly improved. Creation now takes place without delay. Rate selection takes place before the availability check.
• Optimized Error Handling
  Error handling for reservation synchronization has been optimized.
• Service Optimizations MEWS
  New service types such as “per person / day” are now supported. Services are now displayed in the price grid and in the service tab. In addition, service lists can be filtered by active services, and filter settings can be combined and saved.

Booking Management

• Pricing Logic
  The foundation has been created for occupancy-based prices and services.
• Service Optimizations MEWS
  New service types such as “per person / day” are now supported. Services are displayed in the grid and service tab, analogous to apaleo. In addition, service lists can be filtered by active services, and filter settings can be combined and saved.
• Prices & Services
  Correct adjustment when occupancy changes.

Sihot 360

• New Configurator and Backend
  A new Configurator and new backend have been implemented. Certification is in progress.

Oracle Cloud

• Pilot Project
  A pilot project for the new Configurator based on the new backend has started.

Fixes

• Services When Occupancy Changes
  The service quantity now automatically adjusts again.
• Permissions for Admins
  Admins without a valid license can no longer create bookings via the property menu.
• “Send to Colleague” Email — Tracings
  The email is now sent to the selected colleague, using the executing user as the sender.
• Improved Notification Messages
  Notification messages have been improved, for example in cases of missing availability.
• Companies and Addresses
  Optimizations have been made for companies and addresses.
• Copying Bookings
  The cutoff date is no longer copied.