Options date (valid to) of a booking

Setting the option date for group bookings 

TODO deepl verbessern!

It is possible to provide bookings in customice with an option date (valid until) in order to limit offers to your customers with a term/validity. Of course, bookings can be sorted by this date in order to keep track of optioned bookings. The date can also be automatically stored in all documents in the communication with your customers.

Currently there are two basic settings of the system regarding the handling of these option dates:

Capture for manual processing / statistical purposes and use in documents - without automated processing by customice.
Capture and automated tracking / processing by the system.

In the first case, you have to manually take care of cancelling a booking if an option date passes without being confirmed by your customers - you then have the chance to follow up with the customer at will - but also additional manual effort.

In the second case, if automated maintenance is activated by the system, all optional bookings (without confirmed partial blocks/quotas) are automatically cancelled on this date. 

Note: In both cases, you must send cancellation emails manually (from the system) if you need or want this communication to your customers.

Default for setting a validity date

In both cases you have the option to have the system automatically set the validity date by default x days before the start of the booking when a booking is created. Of course, the date can be manually corrected at any time (within certain plausibility limits).

Both settings are normally carried out by the customice team during the property setup. If you wish to change the settings, please contact your customice support.

If the option date is activated (recognisable by the note "is activated" directly after "valid until"), the booking will be automatically cancelled one day before the start of the first quota if it has not been confirmed in the system by then.