support customice
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Recent activity by support customice-
GROUP booking details (new flow)
Note: Since the release (January 2024), you must log out once as an existing customer and log in again if you already had a Customice login before: https://support.customice.de/hc/en-us/articles/21...
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Block-Booking synchronizing
Blue Button in the Block List – Synchronizing a Booking in Case of Issues If a booking has not been correctly transferred or updated in the system, the blue sync button in the block list can help. ...
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Allotment bookings - price grid
The price grid The Price GRID allows for detailed editing of individual booking blocks. For each night within a block, you can adjust the number of rooms, the price, pickup behavior, as ...
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How do I create hotel rooms?
Creating hotel rooms Hotel rooms as well as event rooms are created via the menu item room categories. Use the + button to add a new room category. Next you need to add rates from apaleo. Click ...
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Copying blocks
In customice it is always possible to copy existing blocks and thus meeting room reservations and quotas. In the block list under Bookings - Booking Details - TAB Blocks all blocks of a group book...
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Preparation time and dismantling time added for rooms
Preparation time and dismantling time added for rooms - consideration within the availability calculation - graphical representation in the availability overview. Basic configuration on the room ...
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Folio Routing
Note: Since the release (January 2024), you must log out once as an existing customer and log in again if you already had a Customice login before: https://support.customice.de/hc/en-us/articles/21...
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Create Multi-Reservations from allotments
For confirmed allotments it is possible to generate multi-reservations and to create automatic pickups from these contingents. The functionality can be found in the detail view of the respective bl...
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Where do I upload images?
Uploading images Images can be uploaded in several ways. Either directly when creating the room or a service at the very bottom of the page via the + button Or via the tab Images. Here you can als...
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How do I send confirmations, offers or other documents?
Create and send documents Navigate to the desired booking to the documents tab. Select the desired template from the drop down menu. Caution: Only when generating invoices we set the checkmark ...