customice allows you to configure various email templates. The following email categories are currently available:
- Inquiry
- Offer
- Confirmation
- Change Confirmation
- Cancellation
- Reminder
- Payment Link
- Booking Received – internal
- Booking Confirmation – internal
- Change Confirmation – internal
- Cancellation Confirmation – internal
- Cost Overview
- Activity Notification Booking
- Other
- Activity Notification Booking – Activity created
- Activity Notification Booking – Activity updated
- Activity Notification Booking – Activity deleted
- Pickup
- Pickup with Payment
- Pickup – internal
- Follow-up / Inquiry
Within these categories, the following placeholders can be used in email templates:
| Placeholder | Category | Subject | Body | Description |
|---|
${booking.id} | Booking | x | x | Booking number |
${booking.internalId} | Booking | x | x | customice booking number (internal) |
${booking.eventtitle} | Booking | x | x | Booking title |
${booking.eventstart} | Booking | x | x | Start date/time of the booking |
${booking.eventend} | Booking | x | x | End date/time of the booking |
${booking.people} | Booking | x | x | Number of participants |
${booking.validto} | Booking | x | x | Valid until |
${booking.paymentto} | Booking | x | x | Payment due date |
${booking.canceluntil} | Booking | x | x | Cancellation deadline |
${booking.canceluntill} | Booking | x | x | (Legacy) Cancellation deadline |
${booking.currentdate} | Booking | x | x | Current date |
${booking.roomname} | Booking | x | x | Name of the first room |
${booking.datespan} | Booking | x | x | Booking period (date from–to) |
${booking.timespan} | Booking | x | x | Booking period (time from–to) |
${booking.datetimespan} | Booking | x | x | Booking period (date & time) |
${booking.url} | Booking | | x | Link to the booking in admin |
${booking.onlineOfferUrl} | Booking | | x | Link to the online offer |
${booking.paymenturl} | Booking | | x | Payment link |
${booking.paymentinfo} | Booking | | x | Payment information |
${booking.ref1} | Booking | x | x | Reference field 1 |
${booking.ref2} | Booking | x | x | Reference field 2 |
| Placeholder | Category | Subject | Body | Description |
|---|
${booking.firstname} | Booker | x | x | First name of the booker |
${booking.lastname} | Booker | x | x | Last name of the booker |
${booker.salutation} | Booker | x | x | Salutation of the booker |
| Placeholder | Category | Subject | Body | Description |
|---|
${property.name} | Hotel | x | x | Name of the hotel |
| Placeholder | Category | Subject | Body | Description |
|---|
${pickupURLs} | Pickup | | x | URLs for online pickup |
| Placeholder | Category | Subject | Body | Description |
|---|
${service.list} | Service | | x | Activity services (e.g. “CA_DR_BW due till …”) |
${service.list2} | Service | | x | Service list (e.g. “10x beer and wine”) |
| Placeholder | Category | Subject | Body | Description |
|---|
${userEmail} | User | | x | Email of the sending user |
${userFirstname} | User | | x | First name of the user |
${userLastname} | User | | x | Last name of the user |
${userNickname} | User | | x | Nickname of the user |
${userAbout} | User | | x | Description/signature of the user |
| Placeholder | Category | Subject | Body | Description |
|---|
${bookingguest.id} | Pickup | | x | Guest ID |
${bookingguest.totalprice} | Pickup | | x | Total price |
${bookingguest.currency} | Pickup | | x | Currency |
${bookingguest.paidprice} | Pickup | | x | Paid amount |
${bookingguest.paidprice.currency} | Pickup | | x | Currency of paid amount |
${bookingguest.totalnights} | Pickup | | x | Number of nights |
${bookingguest.startdate} | Pickup | | x | Arrival date |
${bookingguest.enddate} | Pickup | | x | Departure date |
${bookingguest.starttime} | Pickup | | x | Start time |
${bookingguest.endtime} | Pickup | | x | End time |
${bookingguest.guest.salutation} | Pickup | | x | Guest salutation |
${bookingguest.guest.firstname} | Pickup | | x | Guest first name |
${bookingguest.guest.lastname} | Pickup | | x | Guest last name |
${bookingguest.guest.email} | Pickup | | x | Guest email |
${bookingunitgroup.description} | Pickup | | x | Unit description |
${bookingunitgroup.personcount} | Pickup | | x | Number of persons |
${bookingunitgroup.rateplan.name} | Pickup | | x | Rate plan name |
${bookingunitgroup.rateplan.code} | Pickup | | x | Rate plan code |
${bookinguntigroup.unitgroup.name} | Pickup | | x | Unit group name |
| Placeholder | Category | Subject | Body | Description |
|---|
${activity.name} | Activity | x | x | Activity name |
${activity.due} | Activity | x | x | Due date |
${activity.unitgroup} | Activity | x | x | Assigned unit group |
${unitgroup.name} | Activity | x | x | Unit group name |
${servicetype.name} | Activity | x | x | Service type |
${booking.eventtitle} | Activity | x | x | Booking title |
${booking.internalId} | Activity | x | x | Booking ID |
| Placeholder | Category | Subject | Body | Description |
|---|
${tracing.name} | Tracing | x | x | Tracing name |
${activity.due} | Tracing | x | x | Due date |
${booking.eventtitle} | Tracing | x | x | Booking title |
${booking.internalId} | Tracing | x | x | Booking ID |
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