support customice
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Articles
Recent activity by support customice-
Booking reinstatement
It's now possible to reinstate bookings which had to be canceled. Please note: All blocks and reservations have been gone after the cancelation - but customice newly creates them out of it's data....
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Release 03/24 from 18/04/2024
Fixes apaleo Optimization copy booking (/hc/en-us/articles/7891050657297) Synchronization of salutation MEWS Synchronize company names and contacts from MEWS in customice (/hc/en-us/articles...
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Room categories - services
Services must first be created in apaleo and synchronized to customice. To add a service to a room, click on the highlighted button: Select the desired service from the service list: Select a mea...
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How to setup document templates
All document templates for the output of invoices, offers, booking confirmations etc. are also based on Word .docx templates, which of course have to be enriched with certain variables and logics. ...
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Roomcategories - rates
Room categories - Rates After filling out the detail page, the next step is to add rates. These must first be created in Apaleo and synchronized to customice. You can read how this works here: To a...
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Release 01/24 from 12/01/2024
Fixes apaleo Additional reservations can be added to blocks in status "CheckedIn" Services at rates are correctly integrated into the calculation of the overview / documents Services on rates c...
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Where do i store documents/ templates?
Creating documents Navigate to the menu item Property and select the tab Documents. Here you can see all the documents that have already been stored and you can add a new document template using th...
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How can I synchronize my existing data from Apaleo?
To synchronize data from Apaleo, navigate to each category (room categories, services, service types, time slots, rates) and click on the green synchronization button. All data already created in A...
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Major Release 01.01.24
Fixes apaleo Cancellation of tentative bookings now (possible again) Optimization of manual reservations (problem on arrival day fixed) GROUP bookings - status on first sync from apaleo can be ...
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Offer Online - Loading of own bookings in the configuration engine - available from 02/23 (released)
Bookings can be opened online by customers as an online offer via a specific link. In the first step, there will be the possibility to accept the offer bindingly and optionally to pay or make a pay...