support customice

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  • Preparation time and dismantling time added for rooms

    Adjustment on blocks To do this, please follow the next steps: Create a booking and then click in the individual blocks to change the preparation or dismantling time at a room. Important! The time...

  • Create a meeting booking in the configurator

    First select date, time of day and number of people Then select the desired room. Then, we configure from left to right along the tabs, step by step. For example, for additional personnel such as ...

  • Creating a meeting booking without an accommodation room in the backend

  • copying blocks

    In customice it is always possible to copy existing blocks and thus meeting room reservations and quotas. In the block list under Bookings - Booking Details - TAB Blocks all blocks of a group book...

  • copying bookings

    On the booking list, within the three-item menu, there is the function for copying bookings. By clicking the copy button the copying process starts: The system opens a pop-up window for entering...

  • Integration of the configurator on your hotel website

    IntegrationIntegrationThe customice configurator can be fully integrated as an IFRAME into the web page of any hotel. It is recommended to provide a page for online configuration/booking in the exi...

  • How do I create services?

    Creation of services Basically, services are first created in apaleo and synchronized after in customice. The manual creation of a service is only necessary when creating services with sub-services...

  • Setup MEWS service for customice

    Starting point in MEWS:   "Create" creates a new Bookable Service. Naming of this service can be decided by the hotel. It's important to create a "Day Service", and to adjust the bookable time s...

  • Combination rooms

    Creation of combination rooms Combination rooms are only created in customice to avoid duplicate availabilities. I.e. in the respective PMS, the individual sub-rooms are created as meeting rooms in...

  • Room categories - details

    Fill in all mandatory fields * on the details page as shown in the screenshot below: Name of the room * External ID: for manual creation, enter the same ID as in Apaleo, otherwise it will be ...