support customice
- Total activity 343
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 210
Articles
Recent activity by support customice-
Availability
To load the availability of your property, first select a date. Press the button: Load availability and this will be loaded per week. If you click on a booking, you will be shown more details ab...
-
Tracings
Tracings in Booking Management Tracings are a useful feature for sales support. They allow users to record comments and activities (traces) related to a booking. 1. Overview of the Tracings Page Wh...
-
Online - Offer integration on the hotel website
Within the website of the respective hotel, a new page must be built or the page must be adapted in which the configurator is later to be displayed in online offer mode. It is advisable to create a...
-
Option date (valid to) of a booking
Setting the option date for group bookings It is possible to assign an option date (valid until) to bookings in customice in order to link offers to your customers with a duration/validity. Of cour...
-
Copying blocks
On the booking list, within the three-item menu, there is the function for copying bookings. By clicking the copy button the copying process starts: The system opens a pop-up window for entering...
-
Mail sending setup SPF entry or via external mail server
Customice sends various e-mails to your customers, e.g. automatic inquiry and reservation confirmations via its own mail server. Of course you don't want to send mails of the type absender@customic...
-
Can I edit or delete master data?
Deleting or editing master data in the system In general, all master data in the system can be deleted or edited again. There is a red delete button at the bottom right of each entry. This applies ...
-
Using placeholders in emails?
Configure email templates Customice allows you to configure various email templates. The following email categories are currently possible: Inquiry Offer Confirmation Cancellation Payment Link Rem...
-
which documents/ templates do I store
DocumentsHere you store all documents or templates that you would send manually without customice. Useful are e.g. : - Inquiries - offers - Confirmations - reservation confirmation, booking confirm...
-
Are offerings and confirmations sent automatically?
Automatic offer and confirmation dispatch Under Settings you will find the menu item “Email templates”. For each template, you can individually specify whether it is sent automatically. Check the ...