support customice
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Recent activity by support customice-
Company Structure and Management - released
Customer addresses are assigned to a company account, several addresses can be created per customer. The history of a customer (bookings) can be displayed. For more detailed information please re...
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How do I change my stored documents?
Changing documents and templates Navigate to Property and Documents to make changes to your stored documents. Download the document you want to change to make sure you are using the most recent ...
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Booking details - Payments
Note: Since the release (January 2024), you must log out once as an existing customer and log in again if you already had a Customice login before: https://support.customice.de/hc/en-us/articles/21...
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Release from 19.07.23
Fixes GROUP user don't create MICE bookings anymore Stabilization release webhooks DateTime format in Firefox Use default service times also for child services (packages) Errors with Excel Pickup...
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Major Release from 05.06.2023
Fixes MEWS V2 Posting of Services Workaround VAT handling (Grossvalue / Netvalue) Workaround Number of services corrected when booking products (products currently have to be created "once" for b...
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What is the format of Hero images?
Format Hero images Hero images have a format of 1920 x 1080 px. Whereby especially 1920 px in width are important.
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How do I create services?
Creation of services Basically, services are first created in apaleo and synchronized after in customice. The manual creation of a service is only necessary when creating services with sub-services...
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apaleo status flow
The following booking statuses are used in the apaleo integration for booking blocks Tentative = apaleo Tentative Optional = apaleo Confirmed (no reservations at the block) Confirmed = apaleo Conf...
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Releases till 31/03/23
Fixes EN Format for date and time No Online access to google components anymore (DSGVO) Optimization Mailings Avoid mail-trigger when triggering MEWS changes on bookings/reservations Optimization...
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Offer Online - Loading of own bookings in the configuration engine
Bookings can be opened online by customers as an online offer via a specific link. In the first step, there will be the possibility to accept the offer bindingly and optionally to pay or make a pay...